Cancellation & Refund Policy

What you are buying

Fleet Facts is software you use online (a subscription). Nothing is shipped. Your account is ready to use as soon as payment clears, and you can sign in from any browser or phone.

Plans are sold month to month or yearly. Prices are listed on the pricing page in U.S. dollars and do not include taxes.

Automatic renewal

Monthly plans renew every month and yearly plans renew every twelve months, charged to the card on file, until you cancel. The amount and renewal date are always shown in Settings → Billing.

How to cancel

You can cancel at any time, without calling anyone: open Settings → Billing and choose Manage billing, or e-mail support@getfleetfacts.com from your account's e-mail address.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and you can export your data for thirty (30) days after.

Refunds

Because you can cancel at any time and keep access through the end of the paid period, we do not give refunds or credits for partial months or unused time, except where the law requires it.

If you were charged in error — for example, charged after you cancelled, charged twice, or charged the wrong amount — e-mail support@getfleetfacts.com within thirty (30) days of the charge and we will refund the incorrect amount to the original card.

Approved refunds are issued through our payment processor, Stripe, and usually appear on your statement within 5–10 business days.

Changing plans

You can move to a higher or lower plan at any time from Settings → Billing. Stripe prorates the difference automatically on your next invoice.

Contact

Questions about a charge: support@getfleetfacts.com. Fleet Facts is a trade name of Consultera LLC, Texas, United States.